Last Updated: September 2026
This Privacy Policy explains how Pulse Heart Super Speciality Hospital (“Pulse Heart”, “we”, “us”, or “our”) collects and uses personal information submitted by patients, prospective patients, and other visitors through our public website and digital marketing channels.
This policy covers the hospital website, patient enquiries, appointment requests, and digital marketing lead forms, including Facebook, Instagram, and other Meta lead forms. It does not apply to the hospital’s employee tracking mobile application, which has a separate privacy policy.
Submitting an enquiry, lead form, or appointment request does not by itself create a doctor–patient relationship and does not guarantee an appointment, admission, test, or procedure. Clinical decisions are made only after appropriate assessment by hospital staff.
Please do not submit unnecessary sensitive medical details through advertising lead forms. If you need urgent medical care, call our emergency number or 108.
We may collect personal information that you choose to provide, or that is shared with us when you contact the hospital, including:
We may receive this information through:
We do not ask advertising lead forms to collect full medical histories, diagnostic reports, or other sensitive health records. If you volunteer health-related comments in a message, we use them only to understand and respond to your enquiry.
We may use the information described above to:
We do not sell your personal information. We may share it only as needed to handle your enquiry or run hospital operations, including:
We take reasonable administrative and technical steps to protect personal information submitted to us. No method of transmission or storage is completely secure, and we cannot guarantee that unauthorised access will never occur.
We keep enquiry and appointment-request information for as long as needed to respond to you, complete follow-up, handle related hospital operations, and meet legal or record-keeping requirements. We then delete or restrict the information when we no longer need it for those purposes.
Subject to applicable law, you may request access to the personal information we hold about you from an enquiry, ask us to correct inaccurate details, or ask us to delete information that we no longer need. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.
Our website may use cookies and similar technologies to operate pages, remember basic preferences, and understand how the site is used. We use Google Analytics on the website to collect aggregated usage information such as pages visited and approximate location derived from IP address. Google may process this data under its own terms. You can control cookies through your browser settings. Blocking cookies may affect some site features.
The website and our digital channels may use or link to independent services, including:
Those services have their own privacy policies. We are not responsible for content or practices on third-party websites or apps once you leave our site or submit information directly to those platforms.
If you enquire about hospital services or offers, we may contact you by phone, WhatsApp, email, or SMS about that enquiry and related hospital services. If you do not want further marketing messages, tell us by phone or email and we will stop those communications. We may still contact you about an appointment or enquiry you already made, where that is needed to complete your request.
Our advertising lead forms and website enquiry forms are intended for adults. We do not knowingly collect personal information from children through digital marketing lead forms. A parent or guardian should submit any enquiry on behalf of a child. Clinical care for minors is handled through the hospital’s usual medical processes, not through advertising forms.
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will change when we do. The revised policy applies from the date it is posted on this page.
For questions about this Privacy Policy or about personal information submitted through the website or digital lead forms, contact:
Pulse Heart Super Speciality Hospital
Mathrusree Nagar, Hafeezpet, Miyapur,
Hyderabad, Telangana – 500049, India
Phone: +91 7981982040
Email: appointments@thepulseheart.com
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